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| vpr Matrix Desktops Frequently Asked Questions 253R |
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Q: What PC information should I have available if I need to call Customer Support?
A: The Customer Support Representative will ask for your PC’s model number and serial number. You can find this information
on a sticker located on the side of your computer.
Q: My PC is RAID capable, what is that?
A: RAID stands for a “Redundant Array of Independent Disks.” It is a system that can employ multiple hard drives to accelerate
disk access. If you choose to add another hard drive to your PC, you may wish to configure it as part of a RAID system with
your existing hard drive.
Q: How do I set up RAID in my system?
A: The store where you purchased your computer can help you enable RAID. You will need to purchase a hard drive and any
necessary installation parts. The store technician can install the hardware for you and verify that your system is properly set
up to benefit from RAID.
Q: Where do I get the connection information for my e-mail?
A: Your Internet Service Provider (ISP) will provide you with your connection settings, logon name and password.
Q: How do I play DVDs?
A: Simply insert your DVD and it will play automatically.
Q: How do I enter the system bios?
A: Turn the computer on (or reboot). Once you see the INTEL/VPR MATRIX splash screen, press the F1 key to enter the
system bios.
Q: What is the best way to add my peripherals?
A: Peripherals such as cameras, scanners and printers should be added one at a time. Some peripherals should only be
connected when the machine is powered off. Some Universal Serial Bus devices, including scanners and printers, require
special installation. In all cases, refer to manufacturer instructions for details.
Q: What is the best way to install software programs and games?
A: Software programs and games should be installed one at a time. After carefully following installation instructions, reboot
your PC to ensure that the operating system and all other programs are corruption free. Hardware and software installation
is available where you bought your vpr Matrix PC, including participating Best Buy stores.
For further assistance, contact our Customer Support Group @ 1-800-332-4800
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