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| vpr Matrix Desktops Frequently Asked Questions 2000 |
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Q: How do I set up my PC?
A: Locate the PC set up poster inside the shipping box and follow all set up instructions.
Q: What PC information should I have available if I need to call Customer Support?
A: The Customer Support Representative will ask for your PC's model number and serial number.
Q: What if my system will not turn on?
A: If connected to a surge protector, ensure that surge protector is turned on.
Q: Where do I get the connection information for my e-mail?
A: Your Internet Service Provider (ISP) will provide you with your connection settings, logon name and password.
Q: What is the best way to add my peripherals?
A: Peripherals such as cameras, scanners and printers should be added one at a time. Some peripherals should only be connected when the machine is powered off. Some Universal Serial Bus devices including scanners and printers, require special installation. In all cases, refer to manufacturer instructions for details.
Q: What is the best way to install software programs and games?
A: Software programs and games should be installed one at a time. After carefully following installation instructions, reboot your PC to ensure that the operating system and all other programs are corruption free. Hardware and software installation is available where you bought your vpr Matrix PC, including participating Best Buy stores.
Q: What type of motherboard was installed in my computer?
A: An Intel Motherboard was installed in your vpr Matrix PC to ensure reliability and stability.
Q: How do I play DVDs?
A: Simply insert your DVD and it will play automatically. Some models may have incorrect information in the Getting Started Guide noting that you must install the PowerDVD software. This is unnecessary.
Q: Why can't I find Works in my programs?
A: Works may not be preinstalled on your unit. If you are having trouble finding the Works program, please insert the Works CD (included in the box) and follow the instructions to install.
For further assistance, contact our Customer Support Group @ 1-800-332-4800.
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